Managing Change
Bernard Burnes
Handbook of Supply Chain Management, Second Edition
James B. Ayers
Process Excellence
Eva Best & Martin Weth
Google Search Operators
MakeUseOf
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Jan Vom Brocke & Jan Mendling
Erfolgsfaktor Change Communications: Klassische Fehler im Change-Management ...
Simon Schoop & Ulrike Volejnik & Steffen Mörbe