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Business Process Management: Concepts, Languages, Architectures
Mathias Weske
Qualitative Research From Start to Finish, Second Edition
Robert K. Yin
Risikomanagement im Kontext der wertorientierten Unternehmensführung
Klaus Wolf
Software Requirements Essentials: Core Practices for Successful ...
Karl Wiegers & Candase Hokanson
Management: Das A und O des Handwerks
Fredmund Malik