Conflict Management in the Workplace: How to Manage Disagreements ...
Shay McConnon & Margaret McConnon
Business Process Management: Concepts, Languages, Architectures
Mathias Weske
Excel Dashboards & Reports for Dummies
Michael Alexander
Methoden-Baukasten für ganzheitliches Prozessmanagement: Systematische ...
Hartmut F. Binner
Business Process Improvement Toolbox
Bjørn Andersen
Never Say Whatever
Richard A. Moran