How to Keep Your Cool: An Ancient Guide to Anger Management
Seneca
21 Days of Effective Communication
Ian Tuhovsky
Multilevel Business Processes: Modeling and Data Analysis
Christoph G. Schuetz
Gefährliche Managementwörter und warum man sie vermeiden sollte
Fredmund Malik
Business Process Improvement Toolbox
Bjørn Andersen
Qualitative Inhaltsanalyse: Grundlagen und Techniken
Philipp Mayring