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The Certified Quality Engineer Handbook
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77 Pillars of Quality and the Pursuit of Excellence; A Guide ...
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Die Organisation des Wissens: Wie japanische Unternehmen eine ...
Ikujiro Nonaka & Hirotaka Takeuchi
Business Process Modeling, Simulation and Design
Manuel Laguna & Johan Marklund
Profiles in Leadership: Historians on the Elusive Quality of ...
Walter Isaacson