Process Support and Knowledge Representation in Health Care: ...
Richard Lenz & Silvia Miksch & Mor Peleg & Manfred Reichert & David RiaƱo & Annette Ten Teije
Systems Thinking for Curious Managers: With 40 New Management ...
Russell Lincoln Ackoff
Making Sense of Change Management: A Complete Guide to the Models, ...
Esther Cameron & Mike Green
Accelerating Process Improvement Using Agile Techniques
Deb Jacobs
Qualitative Inquiry and Research Design: Choosing Among Five ...
John W. Creswell
Qualitative Research: Bridging the Conceptual, Theoretical, ...
Sharon M. Ravitch & Nicole Mittenfelner Carl