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Software Requirements Essentials: Core Practices for Successful ...
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Prozessmanagement in der Praxis: Wertschöpfungsketten planen, ...
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BPMN and Business Process Management
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Lean Software Development: An Agile Toolkit
Thomas David Poppendieck & Mary Poppendieck & Tom Poppendieck
Interviewing as Qualitative Research: A Guide for Researchers ...
Irving Seidman